Privacy Policy

Your privacy matters. This page explains what data Watchlog collects, how we use it, and your choices.

Last updated: September 12, 2025

Introduction

This Privacy Policy describes how Watchlog ("we", "us") collects, uses, and shares your information when you use our websites, products, and services.

If you do not agree with this policy, please do not use Watchlog. For questions, contact [email protected].

Data We Collect

  • Account data: name, email, company, role.
  • Billing data: address, transaction details (handled by payment processors such as Stripe/BitPay).
  • Usage data: interactions with the app, feature events, timestamps, device/browser info, IP-based region.
  • Monitoring data: metrics, logs, traces, and configuration you choose to send to Watchlog.
  • Support data: messages, attachments, and diagnostic information you provide.
  • Cookies: necessary cookies for session/auth; optional analytics cookies with consent.

How We Use Data

  • Provide, maintain, and improve Watchlog services.
  • Authenticate users and secure the platform.
  • Send transactional emails (invoices, alerts, updates).
  • Analyze product usage to enhance reliability and UX.
  • Comply with legal obligations and enforce terms.

Sharing & Transfers

We share data with vendors who help us deliver the service (e.g., cloud hosting, email, analytics, payment). International transfers are protected by appropriate safeguards (e.g., SCCs).

Data Retention

We retain personal data for as long as necessary to provide the service and meet legal obligations. Product telemetry and monitoring data retention depends on your plan settings.

Security

We use industry-standard safeguards including encryption in transit, access controls, and audit logging. No method of transmission or storage is 100% secure.

Your Rights

  • Access, correction, deletion, and portability.
  • Object to processing or restrict it in certain cases.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with your local data authority.

Children's Privacy

Watchlog is not intended for children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. We will post the updated version here and adjust the "Last updated" date.

Contact Us

[email protected]

Watchlog, Attn: Privacy, (Your address)