Privacy Policy for Watchlog

Effective Date: December 6, 2024

Introduction

Watchlog (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure its protection. By using Watchlog’s services, you agree to the practices described in this policy.

Information We Collect

1. Information You Provide

  • Account Information: Name, email address, and other information provided during registration.
  • Billing Information: Payment details for subscription or premium features.
  • Support Communications: Any information you share when contacting our support team.

2. Automatically Collected Information

  • Server Metrics: Data collected by the Watchlog agent, such as system performance metrics, logs, and integration details.
  • Usage Information: Analytics data, including how you interact with our website or platform.
  • Device Information: IP address, browser type, operating system, and device identifiers.

3. Third-Party Data

If you integrate third-party services (e.g., NGINX, Redis, Docker) with Watchlog, we may collect metrics from those services based on your configuration.

How We Use Your Information

  • Service Provision: To operate, maintain, and improve the Watchlog platform.
  • Customer Support: To assist with inquiries or technical issues.
  • Customization: To personalize your experience, such as by tailoring metrics displays.
  • Analytics: To analyze usage trends and improve our offerings.
  • Security: To protect your account, data, and our infrastructure.
  • Legal Compliance: To comply with applicable laws and regulations.

Your Passwords and Sensitive Data

Watchlog never saves your passwords or sensitive credentials for tools like databases, servers, or other services. Our platform is designed to prioritize your security and privacy at all times.

Sharing Your Information

We do not sell your personal information. However, we may share information in the following situations:

  • Service Providers: Trusted third-party vendors who assist in operating our services (e.g., hosting providers, payment processors).
  • Legal Obligations: If required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time by contacting our support team.

Data Security

We implement industry-standard measures to protect your data, including encryption, access controls, and regular security audits. While we strive to secure your information, no method of transmission or storage is 100% secure.

Your Rights

  • Access, update, or delete your personal information.
  • Object to or restrict data processing.
  • Request data portability.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected].

Third-Party Services

Watchlog may include links or integrations with third-party services. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the “Effective Date” updated. Your continued use of Watchlog after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Thank you for trusting Watchlog.