Terms of Service

1. Acceptance of Terms

By accessing or using Watchlog, you agree to be bound by these Terms and all referenced policies.

• If you use the Services on behalf of an entity, you represent that you have authority to bind that entity.
• If you do not agree to the Terms, do not use the Services.

2. Eligibility & Accounts

• You must be at least the age of majority in your jurisdiction to create an account.
• You are responsible for safeguarding your credentials and the activity under your account.
• Provide accurate information and keep it up to date.

3. License & Access

We grant you a limited, non‑exclusive, non‑transferable license to access and use the Services during your subscription term.

• You may use the agents/SDKs solely to send telemetry from your systems to Watchlog.
• Do not reverse engineer, decompile, or attempt to access source code except as permitted by law.
• You may not resell, sublicense, or operate the Services as a service bureau.

4. Acceptable Use

You must comply with our AUP and applicable laws.

• Do not use the Services to store or transmit Prohibited Content or malicious code.
• Do not interfere with or disrupt the integrity or performance of the Services.
• Do not attempt to access other customers’ data.

5. Customer Data & Privacy

“Customer Data” means data you submit to the Services, including metrics, logs, traces, and user telemetry.

• You own all rights to Customer Data. We process Customer Data to provide and improve the Services, including security and analytics.
• You are responsible for obtaining necessary rights and consents to submit Customer Data.
• We handle Customer Data in accordance with our <a href="/privacy" class="text-emerald-300 underline">Privacy Policy</a> and, where applicable, a <a href="/legal/dpa" class="text-emerald-300 underline">DPA</a>.

6. Security

• We implement technical and organizational measures designed to protect Customer Data.
• You are responsible for securing your systems, credentials, and network perimeter.

7. Fees & Billing

Paid plans and add‑ons are billed per the pricing page, unless otherwise agreed in writing.

• SaaS: Free and Pro plans; Pro may include pay‑as‑you‑go add‑ons. Enterprise plans are billed separately.
• Unless specified otherwise, charges are non‑refundable and due at the beginning of each billing period.
• You authorize us to charge your payment method for recurring fees and usage‑based charges.

8. Beta & Pre‑release Features

• We may offer features labeled Beta or Preview. These are provided “as is” and may be changed or discontinued at any time.
• Usage of Beta features may be subject to additional terms or limits.

9. Suspension & Termination

• We may suspend or terminate access for actual or suspected violations of these Terms, non‑payment, or security risks.
• You may terminate at any time via the dashboard; termination does not relieve payment obligations already incurred.
• Upon termination, your access ends and we will delete or return Customer Data per our retention policies, unless legally required to retain it.

10. Intellectual Property

• We and our licensors own the Services and all related IP rights.
• You retain ownership of your Customer Data.
• If you provide feedback, you grant us a worldwide, royalty‑free license to use it to improve the Services.

11. Third‑Party Services

• The Services may interoperate with third‑party software or services. We are not responsible for third‑party products and disclaim related liability.
• Use of third‑party products is subject to their terms.

12. Disclaimers & Warranties

• EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”.
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

13. Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO WATCHLOG FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

• You will defend, indemnify, and hold harmless Watchlog and its affiliates from claims arising from your use of the Services, Customer Data, or violation of these Terms.
• We will defend, indemnify, and hold you harmless from third‑party claims that the unmodified Services infringe IP rights, subject to limitations.

15. Compliance & Export

• You must comply with applicable laws, including export and sanctions regulations.
• You represent that you are not located in, under the control of, or a national or resident of any restricted country or on any denied party list.

16. Governing Law & Venue

• These Terms are governed by the laws of your contracting Watchlog entity’s jurisdiction, without regard to conflict of law principles.
• Courts located in that jurisdiction will have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

17. Changes to the Terms

• We may update these Terms from time to time. If changes are material, we will provide notice (e.g., email or in‑product).
• Your continued use after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Reach us at [email protected].